Frequently Asked Questions
Orders and Customization
Q1. What kind of products does Bloom Basket offer?
Bloom Basket specializes in customized gifts, including wedding and nikkah items, resin frames, hampers, decor pieces, and personalized accessories with names, dates, and messages.
Q2. How do I place an order?
You can place an order directly through the website by selecting a product, choosing your customization options, and filling in details like names, dates, and messages before checkout.
Q3. How do I share my customization details (names, dates, photos, etc.)?
For each product, you will see input fields or an upload option where you can add names, dates, colors, and reference photos before adding the item to your cart.
Q4. Can I see a preview before my order is made?
For many personalized items, a digital preview or design mockup can be shared on WhatsApp or email for your approval before final production, especially for high-value or wedding pieces.
Q5. Can I change my customization after placing the order?
Changes are usually possible only within a short time frame (for example, within a few hours) and before production starts; contact Bloom Basket immediately with your order number to request edits.
Processing and Delivery
Q6. What is the processing time for customized orders?
Processing time typically ranges from a few days to a couple of weeks depending on the product type, level of customization, and order volume, especially during wedding seasons and festivals.
Q7. Do you offer express or urgent orders?
Express orders may be accepted for selected products with an additional rush fee and are subject to availability in the production schedule; reach out via WhatsApp or the contact form before placing an urgent order.
Q8. Do you deliver all over India?
Most personalized gift shops deliver across India through courier partners, and Bloom Basket can follow a similar model with standard and express shipping options at checkout.
Q9. How much does shipping cost?
Shipping charges usually depend on order value, weight, and delivery location; details like free shipping above a minimum order value can be clearly shown on the cart and checkout pages.
Q10. How can I track my order?
Once your order is dispatched, a tracking ID and courier link are shared via WhatsApp, SMS, or email so you can follow the shipment status until delivery.
Payments and Pricing
Q11. What payment methods do you accept?
Typical options include UPI, debit/credit cards, net banking, and wallet payments, and you can integrate these securely through your payment gateway on the website.
Q12. Are there any extra charges for customization?
Most items include basic personalization in the listed price, but complex designs, additional elements, or express processing may involve an extra customization fee displayed on the product page.
Q13. Do you offer discounts or bulk pricing?
Special pricing can be offered for bulk orders such as wedding favors, corporate gifts, or multiple hampers; customers can be invited to contact Bloom Basket directly for a custom quote.
Cancellations, Returns, and Damage
Q14. Can I cancel my order?
Orders for personalized products are generally non-cancellable once production has started, but cancellations may be considered if requested very early and before any work begins.
Q15. Can I return or exchange a customized product?
Since each piece is made to order with specific names and details, returns and exchanges are usually not possible unless there is a manufacturing defect or damage in transit.
Q16. What if my order arrives damaged or with an error?
If your product arrives damaged or with a mistake in spelling or design that does not match the approved details, you should share unboxing photos or videos within a specified time so a replacement or suitable resolution can be arranged.
Communication and Support
Q17. How can I contact Bloom Basket for queries?
Customers can reach Bloom Basket via WhatsApp, Instagram DM, contact form, or email; these channels should be clearly displayed in the website header, footer, and Contact Us page.wix+1
Q18. What information should I share when contacting support?
Always provide your order number, full name, contact details, and clear photos or screenshots related to your query to help the team respond faster and more accurately.
Q19. Do you take fully customized or new design requests?
Yes, many personalized gift brands accept custom concepts; customers can send reference pictures and a brief idea, and Bloom Basket can confirm possibilities, pricing, and timelines.
Q20. Do you work with wedding planners or bulk event orders?
Bloom Basket can collaborate on bulk wedding, nikkah, and corporate gifting orders, providing consistent designs, color themes, and branding across large quantities.